"Where is my parcel?" Answered 24/7.
Alisa checks the shipment, explains the delay, records the delivery problem and opens a support ticket if needed. Your call center is freed from peak-time pressure.
- Made in Türkiye
- KVKK compliant
- e-Invoice & e-Archive
- Works offline
- Same-day reply
Tracking, status and estimated delivery
The customer gives the tracking number; Alisa answers from the live system.
- Customer calledTracking number received
- Shipment foundStatus: out for delivery
- Estimated deliveryToday 14:00-18:00
- Customer informedSent by SMS
- Shipment tracking and status enquiries
- Tracking events and delivery history
- Create and update shipments
- Find customer accounts and profile details
Problems don't get lost, they get solved
Delivery issues are recorded and passed to the right team.
- Delivery attempt logging and exception reports
- Courier assignment and status updates
- Support tickets and AI call notes
- Billing status enquiries
- Unresolved issues safely handed to a human agent
NOKTApp Cargo
Watch a shipment being checked, a delivery problem followed up and a support ticket created.
Frequently asked questions
What does NOKTApp Cargo do?
It answers customer calls for courier and logistics companies: checks shipments, records delivery problems, opens support tickets and writes the actions to your system.
Does it connect to our operations system?
Yes, via API. Which data is read and which actions are allowed is defined together.
How many calls can it handle at peak times?
Alisa can run several conversations at once, significantly reducing waiting times during campaigns and holidays.
What happens with issues it cannot solve?
They are handed to the right team with an escalation record, and the customer is informed.
A demo built around your business, in 30 minutes
Whatever your industry, we will show you the right NOKTApp solution live. Fill in the form and we will get back to you the same day.
Works well with
Alisa AI Call Center
An AI agent that answers the phone, talks and completes real tasks in your system. Multilingual, 24/7.
Alisa · Hospitals and Clinics
Book, reschedule and cancel appointments; doctor availability and patient verification.
Retail Chain AI
Order, return and gift voucher questions; step-by-step guidance for store staff from your handbook.
3 months free for the first 50 businesses
Leave your number and we will show you the right software.